Frequently Asked Questions

We send your confirmation to the email address you entered at checkout. Check your inbox and spam folder. If you cannot find it, email info@boldfitactive.com with the name and email used for your order.

Contact us as soon as possible with your order number and the change you need. We’ll check whether fulfillment can still be stopped and confirm the outcome. Changes and cancellations are not guaranteed once fulfillment has begun, and we cannot stop a parcel after dispatch. Your applicable consumer rights remain protected.

You have 30 days after receiving your item to request a return. Eligible items must be unworn or unused, with tags and original packaging, and you’ll need your receipt or proof of purchase. Sale items and gift cards are excluded under our published policy. Please review the Refund Policy for the full conditions and any applicable statutory rights.

Email info@boldfitactive.com with your order number and the item you want to return. If your return is accepted, we’ll send a return shipping label and instructions. Please wait for approval before sending anything back; returns sent without a request will not be accepted.

The quickest route is to request a return for your current item and, once the return is accepted, place a separate order for the item you want. Return eligibility is explained in our Refund Policy.

We’ll notify you after receiving and inspecting your return. Approved refunds go to your original payment method within 10 business days. Your bank or card provider may need additional time to post the payment. If more than 15 business days have passed since approval, contact us.

Inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect. Include your order number, a description of the issue and photos if available so we can review it and help make it right.

Order processing takes an estimated 1–5 business days. Delivery then takes an estimated 5–15 business days after dispatch, for a total of approximately 6–20 business days. Business days are Monday through Friday, excluding public holidays. These are estimates; destination, customs, carrier schedules and peak periods can affect timing.

Enter your delivery address at checkout to see the available destinations, shipping options and charges. Any eligible shipping promotion will be reflected there. For more information, visit Shipping & Delivery.

Once your order ships, we’ll email your tracking details. Check your inbox and spam folder. Carrier tracking updates may take 24–48 hours to appear after dispatch.

Tracking can take 24–48 hours to appear after dispatch and may pause between carrier scans. If your parcel is taking longer than expected or tracking remains unchanged, email us with your order number and tracking details so we can check the shipment.

For international orders, applicable duties and taxes depend on your destination and local requirements. Customs processing may also affect delivery time. Review any charges shown at checkout and your destination’s requirements before ordering.

Email info@boldfitactive.com with your order number and tracking details. If it is marked delivered, check your delivery location, household members and building reception if applicable. We’ll review the issue with the carrier and help arrange the appropriate resolution under your purchase terms and applicable consumer rights.

The payment methods available for your order are displayed at checkout. Availability may vary by location and the checkout options offered for your purchase.

Check that your billing address and payment details are correct, then contact your bank or payment provider if the payment is still declined. If you’re unsure whether an order was placed, check for a confirmation email or contact us before trying again. Please never send full card details by email.

Enter your code in the discount field at checkout and confirm that it has been applied before completing payment. Check the offer’s dates, eligible products and any minimum spend or combination rules. If a valid code is not working, contact us with the code and the items in your cart.

Start with the Size Guide and any sizing information on the product page. Fit varies by style and fabric. If you need help, email us the product name, your measurements and how you like your pieces to fit.

Our general size guide lists garment measurements. Circumference values measure all the way around the garment. Compare them with a similar garment laid flat without stretching; double its flat width to get a full circumference. Use body measurements when a product specifically provides a body-size chart. Hand measurements may vary by 1–4 cm.

Compare the relevant style’s measurements with a piece you already wear and consider your preferred fit. There is no single sizing rule for every style. Email us the product name and your measurements if you’d like help choosing.

Follow the care label on your individual garment. For styles supplied with our gentle-care instructions, hand wash below 30°C, avoid scrubbing or bleach, lay flat to dry and iron only at low temperature when permitted by the label.

Restock availability varies by style, size and color. Email us the product name and the option you’re looking for, and we’ll help with any available information. A restock is not guaranteed.

Email info@boldfitactive.com or visit our Contact page. Include your order number if your question is about a purchase. Our usual response time is 24–72 hours.

For order questions, include your order number and the email used at checkout. For fit advice, include the product name, relevant measurements and preferred fit. For an item or delivery issue, include a short description and photos or tracking details if available.