Shipping & Delivery

Your next BOLD look is on its way. Here’s what to expect from checkout to delivery.

Processing & delivery times

Stage	Estimated time
Order processing	1–5 business days
Delivery after dispatch	5–15 business days
Total estimated time	6–20 business days from ordering to delivery

Processing and delivery are separate. We prepare your order during the processing period. The delivery estimate begins after your parcel is dispatched, not on the day you place your order.

Business days are Monday through Friday, excluding public holidays. These timeframes are estimates. Delivery can vary by destination, carrier schedules, peak periods and customs processing.

Shipping options & costs

Available destinations, shipping options and charges are displayed at checkout when you enter your delivery address. Any eligible shipping promotion will be reflected at checkout.

For international orders, customs processing may affect delivery time. Any applicable duties or taxes depend on your destination and local requirements.

Track your order

Once your order ships, we’ll email your tracking details. Please check your inbox and spam folder. Carrier tracking updates may take 24–48 hours to appear after dispatch.

If your tracking has not updated or your parcel is taking longer than expected, email info@boldfitactive.com with your order number. Our team will check the shipment and help with the next steps.

Address changes & cancellations

Please check your shipping address before placing your order. If you need to change an address or request a cancellation, contact us promptly. We’ll check whether fulfillment can still be stopped and confirm the outcome. Changes are not guaranteed once fulfillment has begun, and we cannot stop a shipment after dispatch. Your applicable consumer rights remain protected.

Delayed, missing or damaged deliveries

If your parcel appears lost, arrives damaged or is marked delivered but you cannot locate it, contact us with your order number and the relevant tracking details. Include photos of any damage if available. We’ll review the issue with the carrier and arrange the appropriate resolution under your purchase terms and applicable consumer rights.

If we cannot dispatch your order within the promised timeframe, we’ll contact you with an updated estimate and explain your options, including any applicable cancellation and refund rights.

Need help?

Email info@boldfitactive.com and include your order number so we can assist you.